Government Agency Digital Strategy

A Malaysian Government Agency seeks Digital Strategy support


A large Malaysian Government Agency delivering Human and Health Services with 450 people wanted to develop a Digital Strategy to deliver services to citizens


The CIO of the Agency intends to transition the agency from e-Gov to Digital Strategy. The Agency’s Executive Team wants to develop an integrated and secure public services strategy supported by digital technologies to improve outcomes for the citizens they serve.


The Agency engaged Technova to provide Digital Strategy support that required
• Providing an awareness of latest Digital trends and opportunities to executive team
• Facilitating workshops with key stakeholders on business expectations and innovation
• Document Digital Strategy, Roadmap and Execution Plan
• Definition of a high level business case for the investment
• Development of a prioritisation framework to identify and validate priorities
• Recommend suitable partners/vendors
• Prepare a Risk Management framework


Technova worked colloboratively Executive Team in delivering
• Digital Disruption Awareness Programs
• Workshops with key stakeholders
• Site visits to leading agencies in Australia and Singapore
• Preparation of the Digital Strategic Intent document
• Digital Strategy Roadmap
• Digital Strategy Execution Plan (with key projects)
• Digital Governance and Risk Management framework

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