Major Global IT Services company addresses its challenge of slow growth in key markets of the United States, United Kingdom, Australia & New Zealand
One of the largest IT Services company with annual sales over US$ 6 Billion experiencing a significant slowdown in its key markets due to aggressive competition, obsolescence of its products and services and ineffective go-to-market processes.
Once highly successful, that company had built an outstanding reputation as a premier provider of Technology Consulting, Application, Infrastructure and Business Process Outsourcing Services. Its clients value the company for the quality of service, but increasingly the clients would complain about the lack of innovation and new services support their business. Further, the company’s leadership had made several announcements about their new digital services but were unable to support the emerging needs of their clients. The Sales and Markets team in every geography has considerably increased their efforts but losing market share to their more nimble and aggressive competitors. The CEO understood the need for major change and transformation but did not know how to get started on this reform agenda.
The company engaged Technova as a strategic advisor with the objective of: